FAQs

Frequently Asked Questions (FAQ)

1. Where is my package?
   After placing your order, it takes an average of 1-2 business days (Mon-Fri) to process your order and 5-10 (Mon-Fri) business days for your order to be delivered. If these periods have passed and your package has not arrived, please Contact Customer Service at cs@maxavendi.com  
2. Where can I find my track & trace code?
   Once your order has been shipped, you will automatically receive a Track & Trace code via email. Please also check your spam folder, as sometimes our emails end up there. Please note that it may take a while before the Track & Trace link becomes active.
3. How can I track the progress of my order?
   You can track the progress of your order using your Track & Trace number that you received via email.   
4. I am not satisfied with my package.
   Please see our Refund and Return policy - https://maxavendi.com/policies/refund-policy for information on returning your package.

If you still haven't found an answer to your question, please feel free to contact us at cs@maxavendi.com

Thank you for your interest in Maxavendi

 

Phone: +447418632113
Email: cs@maxavendi.com
Address: 5 South Charlotte Street, Edinburgh EH24AN, United Kingdom

Support Hours:
Monday to Friday: 9:00 AM to 5:00 PM

This online store is operated under Terry Healy Ventures Ltd, a company registered in the United Kingdom. Our trade ID is SC660085.